Privacy Policy

Aesthetic Society Co
Last updated: September 2026

Aesthetic Society Co is committed to protecting the privacy and confidentiality of your personal information and health information.

This Privacy Policy explains how Aesthetic Society Co collects, uses, stores, protects and discloses information when you visit our website, make an enquiry, book an appointment, complete a consultation or receive services from us.

Aesthetic Society Co handles personal and health information in accordance with applicable Australian privacy laws, including the Privacy Act (1988)  and the Health Records Act 2001 (Vic).

  

1. Information we collect

Depending on how you interact with Aesthetic Society Co, we may collect and hold personal and health information including:

Personal information

  • Your name
  • Date of birth
  • Address
  • Telephone number
  • Email address
  • Booking and appointment information
  • Payment and transaction information
  • Information provided through website enquiry forms
  • Information provided when you subscribe to our email communications
  • Communications      between you and Aesthetic Society Co
  • Information      you provide through online forms or questionnaires

Health information

Where relevant to providing your care, we may collect:

  • Medical history
  • Current medications
  • Allergies and sensitivities
  • Skin history and concerns
  • Treatment history
  • Consultation information
  • Clinical assessments
  • Treatment and clinical notes
  • Information  relevant to your suitability for treatment
  • Before and after photographs taken as part of your clinical record
  • Other health information you provide that is reasonably necessary for providing safe and appropriate care

Health information is sensitive information and is subject to additional privacy protections.

  

2. How we collect information

We generally collect information directly from you when you:

  • Make an enquiry through our website
  • Contact us by email, telephone, SMS or social media
  • Make or manage an appointment
  • Complete an intake or consultation form
  • Attend a consultation or treatment
  • Make a purchase or payment
  • Subscribe to our email communications
  • Complete our online Skin Quiz
  • Otherwise voluntarily provide information to us

Our website is hosted through GoDaddy.

Our website may also use cookies, analytics technologies and advertising technologies to understand website usage, measure advertising performance and improve our website.

Our Skin Quiz is provided through a third-party platform and may collect information such as your email address when you choose to provide it.

Where practicable, health information is collected directly from you.

  

3. Why we collect and use your information

We collect and use your information where reasonably necessary to:

  • Provide consultations and treatments
  • Assess your suitability for treatment
  • Provide safe and appropriate care
  • Maintain appropriate clinical records
  • Record treatment history and clinical notes
  • Communicate with you about appointments and treatments
  • Send appointment reminders
  • Manage bookings
  • Process payments and deposits
  • Respond to enquiries
  • Provide products and services you request
  • Manage and improve our services
  • Operate and administer our business
  • Meet our legal, regulatory and professional obligations
  • Send marketing communications where permitted by law and, where required, with your consent
  • Measure and improve the effectiveness of our website and advertising

We aim to only collect information that is reasonably necessary for the purposes for which it is collected.

  

4. Clinical records and photographs

Aesthetic Society Co maintains clinical records to support safe, appropriate and continuous client care.

Client information and clinical records may be stored through Timely and/or the InstantCosmetics platform.

Before and after photographs may be taken as part of your clinical record. Clinical photographs are taken using the clinic iPad and are used for your patient file and treatment records.

Your consent to the use of clinical photographs for marketing purposes is separate from your consent to treatment.

We will not use your clinical photographs for marketing or promotional purposes unless you have provided the appropriate separate consent, which will specify the intended use. Consent for photography for marketing or promotional purposes once given, can be withdrawn at any time.

  

5. How we use and disclose your information

Your information may be used by Aesthetic Society Co and disclosed to third-party service providers where reasonably necessary to provide services to you or operate our business.

These providers may assist with:

  • Appointment booking and management
  • Client management and clinical records
  • Electronic intake forms
  • Payment processing
  • Website hosting
  • Email communications
  • SMS communications
  • Website analytics
  • Advertising and conversion tracking
  • Online forms and questionnaires
  • Information technology and data storage

We do not sell your personal information or health information.

We generally only disclose health information outside Aesthetic Society Co where:

  • You have provided consent;
  • The disclosure is reasonably necessary to provide or coordinate your care;
  • The disclosure is required or authorised by law; or
  • Another lawful basis for disclosure applies.

If we recommend another health or skin professional to you, we will generally provide you with their contact details rather than providing your personal information to that professional.

  

6. Marketing communications

If you subscribe to our email list or otherwise provide consent to receive marketing communications, we may contact you about:

  • Aesthetic Society Co services
  • Skin health and skincare
  • Educational information
  • Clinic news
  • Promotions and special offers
  • Events
  • Other information relevant to our services

Marketing communications may be sent using GoDaddy and Timely.

You can unsubscribe from marketing emails at any time using the unsubscribe option included in the email.

You can also ask us to stop sending marketing communications by contacting us directly.

Health information will not be used or disclosed for direct marketing purposes without the consent required under applicable privacy laws.

  

7. Website analytics, cookies and advertising

Our website uses third-party technologies to understand how visitors use our website, measure advertising performance and improve our services.

These may include:

Google Analytics

We use Google Analytics to understand website traffic and usage.

Google Analytics may collect information such as:

  • Website interactions
  • Session information
  • Browser and device information
  • Approximate geographic information
  • Other website usage information

Google states that Google Analytics data may be processed and stored outside Australia.

Google Ads conversion tracking

We use Google Ads conversion tracking to understand whether visitors who interact with our Google advertising take actions on our website, such as making an enquiry or booking.

Meta Pixel

We use the Meta Pixel to measure website activity and the effectiveness of our Meta advertising.

Meta may receive information about activity on our website, including information about devices and website interactions, for measurement, advertising and related business purposes.

These third-party technologies may involve the collection and processing of information outside Australia.

We do not intentionally send clinical notes, treatment records or other health information to Google or Meta through our website tracking tools.

  

8. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Enable website functionality
  • Remember preferences
  • Understand website usage
  • Measure advertising and conversion activity
  • Improve website performance

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

  

9. How we store and protect your information

We take reasonable steps to protect personal and health information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Unauthorised modification
  • Unauthorised disclosure

Client information may be stored electronically through our practice management, clinical record, booking, website, email and other technology providers.

Access to client information is limited to information reasonably required for the relevant clinical, administrative or business purpose.

We also take reasonable steps to ensure that information we hold about you is accurate, complete and up to date.

  

10. Third-party providers and overseas processing

Aesthetic Society Co uses third-party technology providers to assist with the operation of our clinic, website, bookings, clinical records, communications and marketing.

Some providers may store or process information outside Australia.

For example:

  • Timely states that customer data is processed and stored using Amazon Web      Services infrastructure in the European Union and that it may use      subprocessors in other jurisdictions.
  • InstantCosmetics/InstantScripts states that patient information is stored in Australian data centres.
  • GoDaddy operates internationally and states that personal information may be      transferred from Australia to other jurisdictions, including the United States.
  • Google may process and store analytics and advertising information outside Australia.
  • Meta may process information collected through its advertising and website      tools outside Australia.

Aesthetic Society Co takes reasonable steps to ensure that information disclosed to overseas recipients is handled in accordance with applicable privacy obligations.

Because third-party providers may change their infrastructure, subprocessors or processing locations over time, this Privacy Policy describes the providers and types of overseas processing that may apply rather than attempting to provide an exhaustive list of every processing location.

  

11. Accessing your information

You may request access to personal or health information that Aesthetic Society Co holds about you.

You may also request that information which is inaccurate, incomplete or out of date be corrected.

To request access to or correction of your information, contact:

Email: aestheticsocietyco.au@gmail.com

We will respond to requests within a reasonable period and in accordance with applicable privacy laws.

  

12. Privacy concerns and complaints

If you have a concern or complaint about how Aesthetic Society Co has handled your personal or health information, please contact us first:

Aesthetic Society Co
Email: aestheticsocietyco.au@gmail.com

We will acknowledge and investigate your complaint and aim to resolve it as promptly as reasonably possible.

If you are not satisfied with our response, you may contact the relevant privacy regulator.

For concerns relating to health information handled in Victoria, you may contact the Health Complaints Commissioner (HCC).

For matters relating to the Privacy Act 1988, you may contact the Office of the Australian Information Commissioner (OAIC).

  

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, information-handling practices or legal obligations.

The most recent version will be published on our website with the date it was last updated.

Last updated: September 2026